Experience

2024-Present

Ericsson, Finland

Risk manager

As a Risk Manager within Ericsson’s Public Key Infrastructure (EPPKI) team, I am responsible for overseeing and managing the security risks associated with Ericsson’s PKI services. My role involves conducting comprehensive risk assessments, driving the Information Security Risk Assessment (ISRA) process, and ensuring that identified risks are effectively addressed and mitigated. I work closely with cross-functional teams, including IT, Group Supply, and various security organizations, to ensure seamless cooperation and communication on security initiatives. In addition to risk planning, I lead internal and external audits and assessments, oversee vulnerability and penetration testing, and manage EPPKI’s Business Continuity processes. I am also responsible for driving the development of security monitoring systems and representing EPPKI’s security posture to key stakeholders. My work spans Ericsson’s global operations, ensuring that security improvements are implemented to safeguard both product and information security.

2020-2024

Ericsson, Finland

Senior Platform Operations Engineer

In my role as a Senior Platform Operations Engineer, I was responsible for maintaining VMware Hypervisor and Linux systems, managing bare metal servers and troubleshooting network devices such as switches and firewalls. I worked with hardware security modules (HSMs), public key infrastructure (PKI), EJBCA, and certificate management to ensure the security of Ericsson's product offerings.
I established an IPsec tunnel between two geolocations, developed staging environments for secure deployments and led efforts in patching servers and network devices to mitigate vulnerabilities. My responsibilities included conducting vulnerability assessments and spearheading security audits to ensure compliance with Ericsson's stringent security requirements. Additionally, I deployed Identity Management (IDM) and mail servers and performed packet capture analysis to determine traffic patterns within the network infrastructure. With limited exposure to Ansible for automation, I also contributed to version control processes using GitLab, enhancing the efficiency and security of our operational environments.

2017-2020

Forcepoint, Finland

Technical Support Engineer III - Network Security

During my time at Forcepoint, I had the privilege of serving as a Technical Support Engineer III, providing global level 2 support for their network security products. I collaborated with R&D teams to troubleshoot and resolve complex issues, ensuring the success of customers worldwide. Additionally, I was responsible for handling emergency cases, deploying and configuring network security products, and creating knowledge base articles to assist customers in understanding known issues and workarounds.

2016-2016

Huawei, Finland

DWDM Engineer

During my tenure at Huawei Technologies, I had the opportunity to work as a DWDM Engineer, contributing to network design, software commissioning, and customer support for optical network devices. I developed expertise in Huawei's NMS (U2000) and served as a key point of contact for core customers, ensuring smooth project coordination and providing technical assistance. My responsibilities also included resolving technical problems, conducting device upgrades, and collaborating with R&D to deliver comprehensive support to customers.

2014-2015

Coriant, Finland

Engineer-Technical Assistance Center

In my professional experience, I have developed a strong expertise in the Coriant product portfolio, specifically in dealing with 2G, 3G, LTE, and LTE-Advanced evolution. I possess comprehensive knowledge of IP/MPLS, WDM, SDH, TDM and ATM which I effectively utilize in everyday troubleshooting tasks. As a dedicated technical support professional, I provide exceptional assistance to Coriant customers and partners, offering support on both hardware and software aspects of Coriant solutions. I leverage my analytical skills and deep understanding of the products to solve complex network and product problems. Sharing knowledge and mentoring team members is a priority for me, and I actively contribute to the growth of the team. Additionally, I am adept at utilizing lab setups to recreate and address problems accurately. I am committed to delivering high-quality work, evident in my ability to submit complete and correct defect reports. Being recognized as a technical expert, I provide support on a global scale, collaborating closely with TAC members and R&D to resolve intricate issues and fulfill feature requests. Furthermore, I am proficient in logging into customer networks for troubleshooting purposes, and I have hands-on experience in performing hardware and software upgrades and expansions. My contributions also extend to the development of essential documentation, including Method of Procedures (MOPS), Acceptance Tests, Root Cause Analysis (RCA), and change requests.

2012-2014

Tellabs, Finland

Technical Support Engineer

In my role, I have gained significant expertise in the 8600 series, which encompasses all the necessary technologies and media required for 2G, 3G, LTE, and LTE-Advanced evolution, including IP/MPLS, TDM, ATM and FR as well as network convergence. As a dedicated professional, I am responsible for promptly and effectively resolving customer\'s technical inquiries and support requests, ensuring their satisfaction. I actively participate in providing 24/7 technical support as part of the TAC team. I continuously develop and maintain expert technical knowledge on the supported products and technologies, allowing me to act as the customer's technical point of contact during critical outages. Additionally, I collaborate with other team members to swiftly resolve such outages. I take pride in mentoring and tutoring less experienced team members, supporting their professional growth. Furthermore, I contribute to the development of key performance metrics for the function, ensuring continuous improvement. Working closely with R&D, I handle change requests dispatched by customers, and I am well-versed in Interactive Structured Query Language for Intelligent Network Manager.

2011-2012

Nokia Siemens Networks, Finland

Research Engineer

During my tenure at NSN, I gained valuable experience through the successful execution of various projects. These projects include conducting end-to-end applications migration testing over IPv6 based cellular networks, with a particular focus on NAT64. Additionally, I conducted a comprehensive carbon footprint study, analyzing the impact of multiple applications and navigational applications. I delved into the study of cell state changes and parameters, optimizing their performance through parameter tweaking. My work also involved an in-depth study of Chrome OS. I contributed to the field of Continuous Packet Connectivity, where I developed a battery capacity calculator and examined CPC performance with different phones, implementing parameter tweaks on the RNC level. Furthermore, I explored CS over HSPA and conducted testing, as well as studied gaming performance over varying RSSI levels, acceptable jitter, and RTT. I conducted a power consumption study, comparing HSPA and WiFi. Alongside these technical endeavors, I actively participated in managing RNC parameters, installing NSN tools, and conducting impressive demos.

2008-2009

Huawei, Pakistan

BSS Engineer

During my role as a BSS Engineer (Trainee) in the C2 Region for the UFONE Mega Project, I undertook a range of responsibilities. These included the configuration and commissioning of BTS, ensuring accurate first call checking. I effectively managed alarms configuration and diligently handled call reports and fault reports. Additionally, I played a key role in the expansion of BTS infrastructure. I was responsible for monitoring activities during site dismantling and troubleshooting BTS and MSC related issues under guidance. Furthermore, I gained experience in GPRS/EDGE configuration and effectively coordinated with other teams to address BTS and MSC challenges. As part of my responsibilities, I interacted with and supervised subcontractors for tasks such as Drive Test, ensuring their efficient execution.